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Posts uit 2019 weergeven

Mind the learning gap

During the last eight years I have trained many marine tank storage operators on how to control the ship/shore interface and achieve operational excellence. The first thing I do is ask a simple question: are you really in control? After that I ask them ten relevant questions. Too often I come to the conclusion that full control has not yet been achieved. To control any operational or management system, the first part is to become aware about the risks and vulnerabilities of the operational system. What I observe is what is called ‘compartmentalisation’. People tend to focus on a part (their task) of the organisation. Operators do the operators’ job, loading masters theirs or management ‘manages’.  People usually look at ‘parts’ because they don’t understand the ‘whole’. If I train them to understand how the whole system should work, amazing results are achieved. I show them that if feedback (information about their responsibilities) is shared and communicated, the operations can be c…

Training, reading, learning by feedback

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Training, reading, learning by feedback 01 FEB 2019 Share  What is in store for us this year? Can we predict what will happen? Yes we can, and no we can’t would be the right answer. As I wrote some columns ago, when we want to predict the future, we become Cassandras. She was able to foresee what would be happening merely by looking at all the facts, the circumstances, information, capabilities and intentions – but she was inevitably ignored. Our industry can also foresee that its operations and manufacturing systems can be maximally controlled by using ‘all’ information, i.e. by feedback. Training and education is what I do. I have always been very interested in companies and their employees who are somehow unwilling to read and therefore also unwilling to learn. They are making the same errors over and over, because facts are easily forgotten, overlooked or purposefully ignored because they hinder a pre-set goal. Training and constant learning are therefore requisites for any organi…